Terms of Sale

What you are ordering

Everything is cooked to order for the week you chose. There is no shelf it comes off and no freezer it waits in, which is the whole point of it, and it is also why the cancellation terms below are what they are.

Orders are taken Monday to Sunday for the following Tuesday to Friday, and the minimum order is $75. You pick a half-hour window when you order; we cook to that window.

Prices, and what you pay

Prices are shown on the menu and the total is calculated when you check out. Louisiana sales tax is added at checkout where it applies. Payment is taken in full at the time you order, by Stripe - we never see or hold your card details.

Delivery is $20 within our delivery area. Outside it, orders are pickup only. If you choose pickup, the collection address comes with your confirmation email.

Cancelling an order

You can cancel for a full refund up to 48 hours after you place your order, or until the ordering week closes on Sunday night - whichever comes first. Your confirmation email tells you your own deadline as a date and a time, so you do not have to work it out.

After that we cannot refund the order. By then we have bought the food for it, and the window you chose has been held back from everyone else for the better part of a week. That is the honest reason, rather than a policy for its own sake.

To cancel, reply to your confirmation email. A person reads it.

If we have to cancel

Illness and emergencies happen in a two-person kitchen. If we cannot cook your order, you choose: a full refund including the delivery fee, or we move your order to the following week. We will tell you as soon as we know.

Allergies and how we cook

Tell us about an allergy in the notes when you order and we will take it seriously. We should be straight with you, though: everything is cooked in one kitchen, and we cannot promise that any dish is free of contact with allergens prepared nearby. If an allergy is severe, please ask us before you order rather than after.

Collections and deliveries

Please come inside the window you chose. If you are running late, reply to your confirmation and we will work it out.

For delivery, someone needs to be able to take the food from us. If nobody is there and we cannot reach you, we will leave it as safely as we can and let you know - but at that point it is yours, and we cannot replace or refund it.

Changes to these terms

If we change them, we will change this page and move the date at the top. The terms that apply to your order are the ones that were here when you placed it.

Getting in touch

Questions about any of this, or you need to cancel an order: contact@riverroadsupperclub.com. A real person reads it.